Step 1: Add your A record
Step 2: Confirm your A record
Step 3: Confirm your new domain
Create an A record pointing from your domain to
Your hosting provider should have documentation telling you how to do this. You can google “<your hosting provider> add A record” to try finding this documentation.
After setting up your A Record, confirm that it exists here: https://www.nslookup.io/
If you’re able to confirm that the A record exists, you can move on to the next step.
If no records are found and you’re unable to confirm that your A record exists, we suggest reaching out to your hosting platform to troubleshoot further.
If you have multiple IPs associated with the A record, then you’ll need to delete the non-Heartbeat one before moving forward.
Go to the General Settings page in Heartbeat, fill out the Custom Domain section & save your changes.
Once your custom domain is "Pending," you'll receive an email within ~10 minutes notifying you that your custom domain is live.